Strategy · Consumer psychology · Communication

Khoa Ngoc
Nguyen

Understand people first, communicate second. I build communication strategies that start with “Why”, looking at marketing through consumer psychology and critical thinking. MSc in Media and Communication Management (University of Stirling, UK), lecturer and Co-Founder of Marketing & More.

Portrait of Khoa Ngoc Nguyen
10+ yearsCommunication, Marketing & Education
10+years of experience
5universities & institutes taught at
9+corporations & brands served
2,000+learners trained
Khoa Ngoc Nguyen
About me

Understand people first, communicate second

To me, a good communication strategy does not start with an idea or a budget. It starts with understanding people and asking the right “Why”. That is how I work with businesses, and how I teach.

With more than 10 years of experience in Communication, Marketing and Education, I have delivered projects for major corporations and well-known brands, both in Vietnam and internationally.

My team and I constantly strive to create outstanding, shared value for the success of our Clients, Partners and Learners.

Alongside my corporate work, I teach at reputable universities and build a community that helps young people enter the Communication and Marketing profession with confidence.

Areas of expertise

Four pillars of expertise

Whatever the field, I start from the same question: what do people really need, and why.

Education

Training

Teaching Communication and Marketing at universities and academic institutes.

Marketing & Event

IPP Travel Retail

Marketing Communication at IPP Travel Retail, a subsidiary of IPP Group.

Communication

SABECO

Public Relations (PR) and Corporate Communication.

Branding

Saigon Special

Assistant Brand Manager on the Saigon Special brand repositioning project.

Academic background

Education

University of Stirling, UK

Master of Science

MSc. Media and Communication Management

RMIT University Vietnam

Bachelor’s Degree

Bachelor of Professional Communication

Harvard University – Online Learning

Digital Branding & Next-Generation Marketing

EQVN Training Center

Digital Marketing Specialist

Business Management Institute

Human Resource Management

Lifelong learning

International certificates

13 online certificates via Coursera from Yale, the University of Pennsylvania, the University of Michigan, Google, IE Business School, Vanderbilt and other leading institutions. Click any certificate to verify it directly on Coursera.

Training & teaching

Communication & Marketing lecturer

Full-time and visiting lecturer in Communication and Marketing at dynamic, reputable universities and institutes.

  • Van Lang UniversityFaculty of Public Relations – Communication
  • Swinburne VietnamFaculty of Multimedia Communication
  • HUTECH UniversityFaculty of Public Relations
  • Hoa Sen UniversityOnline Education Institute
  • Catholic Institute of VietnamLecturer in Pastoral PR

Courses taught

Marketing Strategy Integrated Marketing Communication Digital Media Digital Advertising
Corporate experience

Partners & clients

Nearly 10 years at local and international corporations across diverse industries, planning and executing projects in Marketing, Corporate Communication, Brand Building, Commercial Partnerships, Events, and roundtables with government agencies.

SABECOSaigon Beer – Alcohol – Beverage Corp.
Saigon SpecialBeer brand
IPP GroupImex Pan Pacific Group
IPP Travel RetailAirport travel retail
The Trinity Forum 2024Airport commercial forum
Routes AsiaAir route development forum
Danang FantastiCityDa Nang City People’s Committee
GuardianHealth & beauty retail
IBMTechnology
Community

Co-Founder Marketing & More

Marketing & More is a community project that shares knowledge and hands-on experience with recent graduates and young professionals who want to build a career in Communication and Marketing.

  • Sharing core knowledge and real-world experience
  • 1-on-1 Mentoring: the right people, the right direction, the right goals
  • Connecting young people with career opportunities
Visit the community
Selected work

Featured projects

From international forums and aviation conferences to brand activations and community programs. Click a photo or the album button to see more.

International forum

The Trinity Forum 2024

Ho Chi Minh City · 4 – 6 November 2024

A prestigious international forum for travel retail and aviation commerce, co-hosted in Ho Chi Minh City by ACV and IPPG.

400+delegates
30+countries
80+corporations
Aviation conference

Routes Asia 2022

Da Nang · 6 – 8 June 2022

Asia’s route development forum, where airlines, airports and destinations meet to plan and negotiate future air services, while showcasing Da Nang’s image and potential.

500+delegates
200+airlines, airports & aviation service providers
42countries & territories
1,500+pre-scheduled meetings
Store launch

TR Galleria opening at Tan Son Nhat Airport

IPP Travel Retail · Campaign message “Boarding Not Boring”

IPP Travel Retail officially opened TR Galleria at Tan Son Nhat’s domestic terminal, a new luxury shopping destination for Vietnamese travelers.

Brand Activation

Irvins brand launch in major malls and supermarkets

Van Hanh Mall · 19 – 20 August

A series of sampling, games and interactive experiences for shoppers and families, bringing the Irvins brand face-to-face with consumers in malls and supermarkets across Ho Chi Minh City.

~900booth visitors / day
300customer leads
CSR · Fundraising

“Lên cùng Việt Nam” relay run

2020 · SABECO × Vietnam General Confederation of Labour

SABECO launched a nationwide relay run (“Rise Up Together, Vietnam”) to raise funds for workers hit hard by COVID-19, coordinated and sponsored by the Vietnam General Confederation of Labour.

~5B VNDraised
100+selected runners
1,875 kmHeritage Route
145 kmFuture Route
CSR

“Home for Tet” Campaign Series

2019 · SABECO · Bia Saigon

SABECO’s annual CSR program that brings thousands of hard-working laborers home to reunite with their families across Vietnam for the Lunar New Year.

1,000flight tickets for workers
Hundredsof Tet gifts handed directly to local families in need
Branding

Saigon Special brand repositioning

2017 · Role: Assistant Brand Manager

Saigon Special beer unveiled a new packaging identity featuring a Dragon emblem, with the message “A new look, the same true love”.

Sharing

Strategy starts with “Why”

Where I share strategic thinking, decode consumer psychology and question communication and marketing trends. Articles are currently written in Vietnamese.

All articles
01

Strategic thinking

Building a strategy step by step, and the “why” behind each step.

02

Consumer psychology

Why people think, feel and act the way they do in front of a message.

03

Trend critique

What a trend claims, its hidden assumptions, who it works for and where it fails.

04

Open discussion

Communication, psychology and how society is changing.

I am not what happened to me, I am what I choose to become.
Carl Jung
You're welcome!

Let’s create value together

For training partnerships, guest lectures, communication and branding consultancy or mentoring, reach me through any of the channels below.

Khoa Ngoc Nguyen